Queue management system
Every queue, every branch, one clear view.
QMS by Aitropolis issues tokens, calls customers to counters and shows managers how every branch is performing, live. It connects to your POS and adds AI wait-time insights on top.
- One portal for 5 to 20+ branches
- Connects to your existing POS
- Cloud or on-premises
- Displays, kiosks and QR tickets
Now serving
A-104
Please go to Counter 3
Accounts
Recently called
- A-106Counter 3
- C-219Counter 1
- P-031Counter 2
Up next
Estimated wait
- C-218~4 min
- A-105~6 min
- P-031~9 min
- C-219~11 min
Trusted by organisations in Pakistan and around the world
- Froebel's School
- RockvilleTech
- Basic Development Foundation
- TrustedPoF
How it works
From arrival to served, in four steps.
The same flow runs at every branch, so customers know what to expect and managers compare like with like.
- 01
Take a ticket
At a kiosk, by QR code or at the front desk. Customers choose a service and get a token with an estimated wait.
- 02
Wait without a line
Display screens show who is being served and who is next, so customers can sit down instead of standing in a queue.
- 03
Called to a counter
Staff press Call Next. The token and counter number appear on every screen with an audio chime.
- 04
Served and recorded
Wait time, service time, transfers and outcome are logged and matched with POS transactions.
The product
Built for the counter and the head office.
Staff get a fast, focused console for serving customers. Managers get a clear picture of every branch without reading dozens of charts.
Operations Overview
1,248
Today
08m 24s
Today
36
Live
842
Today
Queue activity by hour
AI insight
North branch waits pass 14 min between 12:00 and 14:00.
Opening a second Accounts counter at 11:45 would bring the average under 9 min.
Based on 3,906 tickets · last 4 weeks
| Branch | Served | Avg wait | Transactions | Status |
|---|---|---|---|---|
| Main branch | 412 | 06m 10s | 288 | Healthy |
| City centre | 356 | 09m 02s | 241 | Healthy |
| North branch | 271 | 14m 37s | 176 | Long waits |
| Airport road | 209 | 07m 48s | 137 | Healthy |
Live queue console
Call next, recall, transfer, mark no-show and complete service in one click, with every counter's status in view.
Display screens and kiosks
Large, readable now-serving screens for the waiting area and ticket kiosks for each service.
Multi-branch administration
Branches, services, counters, opening hours and staff managed centrally, with each branch's data kept separate.
POS integration
Connect your existing POS by API, database or export, with sync health and failed events shown clearly.
Analytics and reports
Wait times, service times and volumes by branch, service and counter, compared on the same basis.
Roles and audit trail
Head office sees every branch; branch staff see their own. Every action is recorded in an audit log.
AI insights
AI that advises. Your team decides.
QMS studies your queue and POS history to spot pressure before it builds. Every insight shows the evidence behind it, and nothing changes in your branches unless a person approves it.
- Wait-time estimates on every ticket
- Peak-hour and staffing patterns per branch
- Daily summaries in plain language
- Ask questions about your data in everyday words
Recommendation · Monday summary
Open a second Accounts counter at North branch from 11:45 on weekdays.
Average wait rises above 14 minutes between 12:00 and 14:00. One extra counter in that window is expected to bring it under 9 minutes.
- Period
- Last 4 weeks
- Evidence
- 3,906 tickets
- Confidence
- Medium
Note: POS data was missing for 2 days in this period.
Who it's for
Anywhere people wait to be served.
Education
Admissions, fee counters and parent services
Healthcare
Registration, consultation and pharmacy queues
Banking and finance
Tellers, account services and priority customers
Government services
Service centres with many counters and visitors
Telecom and retail
Store queues linked to POS sales
Utilities
Billing, connections and complaint desks
Deployment and integration
Runs where you need it. Works with what you have.
Start with a pilot on simulated POS data, then connect your real systems branch by branch.
Cloud
Hosted and maintained by us, with regional hosting options including the UAE.
On-premises
Installed on your own servers when your data must stay inside your network.
Ways to connect your POS
- API or webhooks
- Approved database connection
- Scheduled export or CSV import
- Simulator for pilots
About us
Built by Aitropolis.
Aitropolis Technologies Ltd was founded in 2010 by experienced technology leaders. We design, build and run software for schools, NGOs, financial services and enterprises, with teams in Islamabad, Dubai and the United Kingdom. QMS brings that delivery experience to the place where customers meet your service: the queue.
Islamabad · Dubai · United Kingdom
- Aitropolis founded
- 2010
- Experts across our teams
- 100+
- Deployments delivered
- 200+
- On-time delivery across our engagements
- 99.5%
Contact us
See QMS running for your branches.
Tell us a little about your organisation and we will set up a demo with your services, counters and branch structure.